Quick answer: Your new car's free services belong at the brand authorised service centre, not at Autoport — skipping them can affect your warranty. After the free services end, Autoport at Desai Naka, opposite Croma (SK Plaza) on Kalyan-Shilphata Road, handles the first paid service and the yearly plan after that. The workshop is open 24x7. Call or WhatsApp +91 72080 15250 before you book.
Think of the first year as building a file. Every visit adds a page, every stamp adds value, and the pages you miss are the ones that cost you later — a free service skipped, a rattle never written down, a bill thrown away. This page walks through the file in order: the delivery page, the running-in page, the free-service pages, the page that matters most, the first paid page, and the yearly pages after that. If you want the package prices first, our Basic vs Standard vs Premium guide explains the three packages; this page explains the journey around them.
New car in Dombivli? Call or WhatsApp Autoport before your first paid service — open 24x7.
Page one: delivery day and the first 1,000 km
Open the file on delivery day with three entries: the date, the kilometre reading, and a list — started that day — of anything odd you notice, however small. A rattle, a pull, a noise, a feature that does not work as expected: write it down the day it happens. A new car should have no rattles, no pulls and no warning lights at all, and a note made on the day is far more useful at the first service than a memory rebuilt a month later.
For the first 1,000 km, drive gently: no hard acceleration, no sustained high speed, and vary the speed instead of holding one speed for hours. This is the running-in period, and it is the most commonly ignored advice in the first year — the car feels fine, so the owner drives it hard, and the wear that follows shows up much later, when nobody connects it back to week one.
The free-service pages: three stamps that protect your warranty
A new car usually comes with three free services, at fixed kilometre or month marks — 1,000 km or one month is the typical first one, then 5,000 km and 10,000 km, though the exact schedule depends on your car's brand and model. Labour on these visits costs nothing, although consumables such as engine oil may still be charged. The visits belong at the brand authorised service centre, not at Autoport, and the reason is the warranty: keeping the free services inside the authorised network keeps your cover intact.
Miss one, or get it done outside the authorised network, and the manufacturer gains a reason to turn down a warranty claim later. That is the whole argument, and it is enough: take the car to the authorised centre for every free service, on time, and make sure the service book gets its stamp each time. Autoport does not do free services, and that will be said on the phone rather than booking you in for something the workshop should not be doing. Our multi-brand garage vs authorised centre guide explains the difference between the two, including what each one is right for.
What the first visit actually involves
Expect an inspection, not a rebuild. The car is still new, so the visit covers the engine oil level and quality, the coolant level, the brake fluid, the battery terminals, the tyre pressures and the lights, plus a look for leaks or loose fittings. The oil itself is usually changed at the first or second visit, depending on what the brand's schedule says. The car gets washed, the book gets stamped, and you are usually out in about an hour to two hours.
The real purpose of the visit is to catch anything the factory or the dealer missed — and to give you a chance to hand over the list you started on delivery day. Every item on that list becomes the dealer's and the manufacturer's problem to fix under warranty while the car is still new. A rattle raised at the first service is a warranty job; the same rattle raised a year later is a negotiation.
The page that matters most: before the last free service
The last free service is the one to prepare for, because after it every visit is paid, while the warranty is still running. In the week before, walk around the car and test everything electrical: every light, the wipers, the AC cooling, the power windows, the central locking, the infotainment, the horn. Listen for rattles. Look for water in the boot or the footwells after rain, and for any paint or trim defect you have been meaning to mention.
Raise the whole list at that visit, in writing if you can. Warranty work agreed then costs you nothing; the same work a month later may be charged. Ask the authorised centre for a full written record of every free service, and keep the service book somewhere safe. A complete, stamped book is worth real money at resale, because buyers trust a car whose history they can read. Our used car inspection checklist for Dombivli and Kalyan buyers explains what buyers check — and a full history sits near the top of that list.
The first paid page: what Autoport does differently
Once the free services are finished, the first paid service at Autoport is a full check of the car, not just an oil change. Basic Service starts at ₹1,859, Standard at ₹2,589 and Premium at ₹4,869 in the booking catalog, and the figure for your exact car, fuel and variant appears in the booking form before you confirm. The visit covers an engine oil and oil filter change, an air filter check, coolant and brake fluid levels, a battery test, tyre pressures and tread, a brake inspection, lights and wipers, and a 25-point checkup spanning suspension, steering, belts and hoses.
Where it differs from the free visits is the attention to Dombivli wear: clutch wear from stop-go traffic, brake pad wear, suspension wear from speed breakers and potholes on Kalyan-Shilphata Road, and AC performance before summer. Anything needing repair is quoted after inspection, and nothing starts without your approval. If the car is still new, the first service follows the maker's interval, and the warranty question is talked through honestly before any work begins.
Keeping the file: bills, notes and the resale payoff
Keep every bill, because a bill records the parts and the oil grade used — detail the stamp alone never shows. Every service, free or paid, should go into the book with its date, its kilometre reading and what was done. If the book is lost, ask the workshop for a duplicate record or a stamped summary of the work done: a car with no history sells for less and is harder for a buyer to trust.
Keep a running note on your phone as well — last service date and reading, next due date, and anything the mechanic flagged for the next visit, such as brake pads at half life or a tyre due for replacement soon. That note stops the guessing, and it tells the next mechanic where to look first. When you sell, hand over the full file: book, bills and note. It is the simplest way to get a better price for a used car.
The yearly pages: kilometres or months, whichever comes first
After the free services, the rule is one line: service by kilometres or by months, whichever arrives first. Most petrol cars sit at about 10,000 km or 12 months. Diesel cars can run a shorter interval — the manual decides. Cars that barely move should watch the calendar, because oil ages even when the car stands still, and rubber, belts and the battery age with time rather than distance. Cars that cover big distances should watch the odometer instead.
Our service schedule guide by km explains intervals by kilometres for Indian cars in detail. The practical habit is to book the next service as you leave the current one, or to set a phone reminder for the due date and the due reading, whichever comes first. A few weeks late is not a disaster; a year late can cost real money in wear.
Five traps that catch new owners in year one
One: driving hard through the running-in period. Two: skipping the first service because the car feels fine — the visit exists to catch small problems while they are still small and still under warranty. Three: the wrong fuel or the wrong oil, or coolant topped up with plain water — use only what the manual specifies. Four: a warning light ignored because the car is new and under warranty. A light on a new car is exactly when to visit the authorised centre, not to wait — our warning signs guide explains what each light means. Five: no records at all. A new car with no history becomes a used car with no story, and it sells for less.
Steer around those five, keep the free services on time at the authorised centre, and the first year will be the cheapest year of the car's life.
New EVs: a different first visit, the same warranty rule
A new EV has no engine oil to change, and its free-service schedule is set by the brand — so the same rule holds: free services at the authorised centre, on time, to protect the warranty. The first EV visit covers a software check, a 12V battery test, a tyre and brake inspection, and a check of the charging port and the battery cooling system.
After the free services, Autoport services EVs too: tyres, brakes, AC, suspension, the 12V battery, charging-port checks and warning-light diagnosis. The 12V battery deserves attention on a new EV, because it strands more EVs than the big battery does. Anything involving the high-voltage battery or the drive system goes to the brand authorised network rather than being experimented with, and that is said upfront. Say the car is an EV while booking, so the visit gets planned around it.
What a visit costs: starting prices from the booking catalog
These are starting prices from the online booking catalog. The figure for your exact car, fuel and variant appears in the booking form before you confirm anything, and nothing is paid online.
| Service | Starting price |
|---|---|
| Basic Service | Starting ₹1,859 |
| Standard Service | Starting ₹2,589 |
| Premium Service | Starting ₹4,869 |
| General check-up + body foam wash | Starting ₹499 |
| Washing & vacuuming | Starting ₹799 |
| Wheel alignment & balancing (rim wheel) | Starting ₹699 |
| Repairs (brake, suspension, clutch, AC, battery) | Inspection ke baad quote |
For example, the listed Basic Service price is Swift petrol ₹2,099, Creta petrol ₹2,499, Nexon petrol ₹2,179, Wagon R CNG ₹2,249. Spare parts are billed at actuals. Anything outside a package is inspection ke baad quote: we check the car, explain the problem and the estimate, and start only after you say yes.
What the service packages include
- Basic Service (about 1 hour): engine oil and oil filter change, air and AC filter cleaning, a 25-point general check-up, and top-up of brake oil, coolant and battery water.
- Standard Service: semi-synthetic engine oil, oil and air filter, spark plug / glow plug check, brake cleaning, exterior wash, interior vacuum and polish.
- Premium Service: synthetic oil, all filters, spark plugs, car scanning, AC check-up, wheel alignment and balancing, wash and polish.
Your owner's manual decides the interval; we follow it. EV cars are serviced too — ask for the current scope when you call, since EV work and prices depend on the model. Bikes are serviced too — bike work is quoted after inspection; car prices above are car prices, not bike prices.
Booking and getting to Desai Naka
Autoport is at Desai Naka, opposite Croma (SK Plaza) on Kalyan-Shilphata Road, Dombivli East 421204. The workshop is open 24x7. Book from the booking page on book.autoport.co.in, where the listed price for the service you select appears before you confirm, or call or WhatsApp +91 72080 15250 before you book.
- Call or WhatsApp +91 72080 15250, or book online at book.autoport.co.in. Online, you choose the car, the service, the date and a slot. Nothing is paid online.
- Describe the car in your own words — Hindi, Marathi or English, sab chalega. Mention the make, model and year, the symptom, and whether any warning light is on.
- Drive in or ask about pick-up & drop — the workshop is at Desai Naka, opposite Croma (SK Plaza) on Kalyan-Shilphata Road, open 24x7. Call ahead so someone is ready for your car.
- Inspection and estimate. For a package, you already know the listed price. For a repair, we inspect first, then tell you what is wrong, what is urgent and what can wait, with the estimate. Extra work is done only after your approval.
- Collect and pay at the workshop after the job. Old parts can be shown to you on request.
Autoport India Pvt Ltd: address, phone and hours
Autoport India Pvt Ltd, Plot 140/1, Desai Naka, Opp. Croma (SK Plaza), Kalyan-Shilphata Road, Sagarli Gaon, Dombivli East, Thane, Maharashtra 421204. This is the Croma at Desai Naka on Kalyan-Shilphata Road — not the Croma on Manpada Road.
- Phone / WhatsApp: +91 72080 15250
- Hours: open 24x7, Monday to Sunday
- Book online: book.autoport.co.in
Get directions to Autoport on Google Maps
More guides for Dombivli East
- Multi-brand garage vs authorised service centre: cost, parts, warranty
- Basic vs Standard vs Premium car service: pick by car and km
- Car service schedule by km: a guide for Indian car owners
- Used car inspection checklist for Dombivli and Kalyan buyers
FAQs
Where does my new car's first service happen in Dombivli?
At the brand authorised service centre. Free services are done there, not at Autoport, and keeping them there protects your warranty. Once the free services are over, Autoport at Desai Naka handles the paid services.
What is the running-in period for a new car?
The first 1,000 km: no hard acceleration, no sustained high speed, and vary the speed instead of holding one speed for hours. It is the most commonly ignored advice in year one, and the wear it prevents shows up much later.
What should I sort out before my last free service?
Test every electrical item, the AC, and look for rattles, water leaks and paint defects — then raise the whole list in writing. Warranty work agreed at that visit costs nothing; the same work a month later may be charged.
What will the first paid service cost me at Autoport?
Basic Service starts at ₹1,859, Standard at ₹2,589 and Premium at ₹4,869 in the booking catalog. The figure for your exact car, fuel and variant appears in the booking form before you confirm.
How do I plan servicing once the free services are over?
By kilometres or months, whichever comes first — for most petrol cars about 10,000 km or 12 months. Low-mileage cars should watch the calendar, because oil and rubber age with time; high-mileage cars should watch the odometer.
Why keep the service book and every bill?
Together they are the car's history, and a complete stamped book is worth real money at resale. Bills add what the stamp never shows — the parts and the oil grade used.
Does Autoport look after new electric cars?
Yes, after the free services: tyres, brakes, AC, suspension, the 12V battery, charging-port checks and warning-light diagnosis. High-voltage battery and drive-system work goes to the brand authorised network.
Written by Shivam Kumar (@visionquantech) for Autoport India Pvt Ltd. Published 10 Nov 2026. General guidance only — your car's owner's manual and an in-person inspection come first.